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HOW TO POST AN APPEAL!

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Dark❶
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INFO HOW TO POST AN APPEAL!

Post by Dark❶ »

If you require any help/support/fix for an app that is released on ReleaseAPK ,
then you need to asks for it, in the said same release only, Instructions for that are below.

Also read the following carefully.

Do not(s) :
  1. Do not post "App not working".
  2. Do not post "App crashing".
  3. Do not post "App not installing".
  4. Do not post "App giving error".
  5. Do not post " :thumbsdown: ".
  6. Do not post Partial/Incomplete Appeal.
  7. Do not post Appeal in any language other than English.
All the above types of post(s) will be deleted without any Notice.

If you do not want help/support/fix , then do not post at all.
But if you did , then it will be deleted without any Notice.

If you do want help/support/fix , then follow troubleshooting steps described here : ./viewtopic.php?p=107677#p107677
If still not working , then Post in following format :
  1. Android Version : version number
  2. Android CPU Architecture : cpu arch
  3. Android Device : Device & it's model
    • example: Google Pixel 3, Google Pixel 3a XL , ...etc...
  4. Google Play Services Installed : Device has Google Play Services or not {ie Android Open Source Project (AOSP)}.
    • example: Yes, No it's AOSP , ...etc...
  5. Google Play Protect is On : Device has Google Play Protect turned On or Off.
    • example: Yes or No
  6. Rooted Device : Device has Root access or not & if rooted then which Root management system.
    • example: Magisk, SuperSU , ...etc...
  7. Xposed Installed : Device has Xposed Installed or not & if Xposed then which system.
    • example: Xposed by rovo89 , ...etc...
  8. Any Patcher Installed : Device any Patcher Installed or not & if installed then which system.
    • example: LuckyPatcher[LP], JasiPatcher[JP] , ...etc...
  9. Clean Install : Did or did not do a Soft or Hard Clean Install.
  10. Issue : Describe your issue here in detail.
    • example: FC on startup, FC on some settings , ...etc...
  11. Steps to reproduce Issue : Describe in steps to reach your issue.
    • Preferably "how to reproduce it ?" in step by step method in detail.
  12. Any Other Details : Anything that may help us to help/support/fix for you.
    • This is Optional, but can be helpful for us.
  13. Screenshot : some screenshots that shows the issue or behavior of it
    • Upload to an Image Host and paste the direct link(s) here in [img]...[/img] BBcode Tag.
    • example host: <imgbb.com>, <postimages.org>, <pasteboard.co> , ...etc...
    • example image in [img]...[/img] Tag: [img]https://i.ibb.co/VDR2xpf/globesuite.png[/img]
    • Then enclose all screenshot(s) in [spoil]...[/spoil] Tag.
    • example images in [spoil]...[/spoil] Tag: [spoil][img]image1[/img] [img]image2[/img] [img]image3[/img][/spoil]
Here is the message body for it:

Code: Select all

Android Version : 
Android CPU Architecture : 
Android Device : 
Google Play Services Installed : 
Google Play Protect is On : 
Rooted Device : 
Xposed Installed : 
Any Patcher Installed : 
Clean Install : 
Issue : 
Steps to reproduce Issue : 
Any Other Details : 
Screenshot : [spoil][img]...[/img][/spoil]
This will help us to help/support/fix your issues better.

Best regards :thumbsup:
Last edited by Dark❶ on Wed Nov 08, 2023 5:02 pm, edited 8 times in total.
Reason: Update.
Dark❶
😏〔Hi! CC [Bot]🤔
Do not forget to thank and support app developers!
If you like their app, please buy it!
User avatar
Dark❶
Android Site Dev
Android Site Dev
Elite Mem :
Elite Wiz :
Reactions:
Posts: 3602
Joined: Tue Apr 12, 2016 6:18 am
Location: D@rKV0iD

INFO Steps for troubleshooting

Post by Dark❶ »

Before making the appeal post , kindly do the following :

Soft Clean Install :
1. Uninstall previous version of app.
2. Install newly downloaded version of app.
3. Test the app.

Still not working , then do the following :

Hard Clean Install :
1. Uninstall previous version of app.
2. Reboot device.
3. Install newly downloaded version of app.
4. Reboot device again.
5. Test the app.

Still not working , then kindly post as described here : ./viewtopic.php?p=107676#p107676
Also we may/will require a debug log from ADB.

Best regards :thumbsup:
Last edited by Dark❶ on Mon Apr 13, 2020 6:41 am, edited 2 times in total.
Dark❶
😏〔Hi! CC [Bot]🤔
Do not forget to thank and support app developers!
If you like their app, please buy it!

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